Last Updated: June 12, 2026
1. Introduction
SD Facility (“we”, “us”, or “our”) operates the SD Facility mobile application and website (http://34.131.254.232). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our app or services.
By using our app, you agree to the collection and use of information as described in this policy.
2. Information We Collect
a) Information You Provide
- Full name, phone number, and email address (when booking a service or filling a contact form)
- Event date, venue/address, district, and service requirements
- Any special instructions or notes submitted during booking
b) Automatically Collected Information
- Device type, operating system, and app version
- App usage data and interaction logs
- IP address and approximate location (city/region level)
c) Location Information
- With your permission, we may collect your location to help determine service availability and travel/lodging charges applicable to your district.
3. How We Use Your Information
We use the information collected to:
- Process and confirm your service bookings
- Prepare accurate cost estimates (including GST, TA, lodging)
- Contact you regarding your booking, scheduling, or payments
- Send service updates, invoices, or important notices
- Improve our app and customer experience
- Comply with applicable laws and regulations
We do not use your data for unsolicited marketing without your consent.
4. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Our staff and security personnel — only to the extent required to fulfil your booking
- Payment processors — for secure transaction handling
- Legal authorities — if required by Indian law or court order
5. Data Storage & Security
Your data is stored securely and protected using industry-standard measures. We retain your booking information for as long as necessary to provide our services and comply with applicable legal obligations.
While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and not share your account credentials.
6. Your Rights
As a user, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for location access or communications at any time via your device settings
To exercise any of these rights, contact us at the details below.
7. Children’s Privacy
Our services are intended for adults (18 years and above). We do not knowingly collect personal information from children under 18. If you believe a child has provided us with their data, please contact us immediately.
8. Third-Party Links
Our app or website may contain links to third-party platforms (e.g. WhatsApp, Instagram, LinkedIn). We are not responsible for the privacy practices of those platforms. We encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top. Continued use of the app after changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out to us:
SD Facility
306A Netaji Colony, Kolkata – 700090, West Bengal, India
📞 +91 82405 13259
📧 [email protected]
🌐 http://34.131.254.232